What we owe you, and what you owe us.

These terms are between Blackfleet (“Blackfleet”, “we”, “us”) and the organisation opening an account or booking a journey (“you”). They apply from the moment you request an account, make a booking or use the platform.

The following form part of these terms: the service level schedule published on our homepage, our privacy and data handling notice, and any order form or written account agreement we sign with you. Where an order form we have both signed conflicts with these terms, the order form wins. Where these terms conflict with our privacy notice on a question of personal data, the privacy notice wins.

Your own purchase order terms, supplier portal terms or standard conditions do not apply, even if we acknowledge a document containing them.

Journey

A single booked movement of one or more passengers, from the booked pickup to the booked dropoff, including any waiting time.

Platform

The Blackfleet apps, website, API, MCP server, webhooks and calendar integrations.

Firm price

The price quoted at the moment of booking, which is the price invoiced — subject only to § 06 and statutory charges.

Operator

A licensed chauffeur company performing journeys under contract to us.

Passenger

Anyone travelling on a journey, whether or not they booked it.

Credit

A monetary amount applied against your next statement when we miss a service level. Credits are applied automatically; you never claim them.

Accounts are opened for organisations, and for people acting for an organisation who are at least 18. We open accounts in cohorts and may decline an application without giving a reason; we will never decline one for a reason that would be unlawful.

You are responsible for who you give access to, for keeping credentials and API keys secret, and for everything done under your account. Tell us at security@blackfleet.dev the moment you suspect a key is compromised and we will rotate it immediately, at no charge.

We arrange executive chauffeur service and provide the platform used to book, change, track and settle it. Journeys are performed by licensed operators and their chauffeurs under contract to us. We remain your point of contact and we remain accountable to you for the service level commitments in § 07 — you never have to chase an operator.

We commit that every chauffeur despatched to you is:

• licensed and insured for private hire in the jurisdiction of the journey;
• background checked to the standard published on our site for that jurisdiction;
• under a signed non-disclosure agreement held on file by us; and
• driving a vehicle that met our fleet standard at despatch, inspected and valeted before the shift.

A despatch that fails any of these voids the fare for that journey in full, whether or not the journey was otherwise performed properly.

A booking is made through the platform, the API, a connected calendar or our duty desk. A journey is contracted when we confirm it with a named chauffeur and vehicle registration — not when you request it.

Where a calendar connection creates or moves a journey automatically, you remain responsible for the resulting bookings. You can set an approval step, a spending limit or a cost centre restriction on any connection, and we will help you configure it.

Changes

Time, address, passenger or vehicle class can be changed at any point. No change fee applies more than 2 hours before pickup. Inside 2 hours, a change that requires a different vehicle or chauffeur may be charged at the difference in price.

Waiting — standard

15 minutes of free waiting from the booked pickup time, then charged per minute at the rate shown at booking.

Waiting — airports

45 minutes of free waiting from actual landing on the tracked flight, not from the scheduled time. Parking is absorbed by us.

Cancellation

Free more than 2 hours before pickup. Inside 2 hours, 50% of the fare. After the chauffeur has arrived at the pickup, the full fare.

No-show

Charged as a late cancellation once the free waiting period has elapsed and we have made contact attempts on the number given for the journey.

Our cancellation

If we cancel for any reason other than an event under § 19 or a breach by you, the journey is free, we arrange an equivalent alternative at our cost, and § 07 applies.

Flight delays, cancellations and diversions are tracked by us and are not treated as your change. We rebook without a fee.

Miss it, and we pay for it. You never claim, chase or argue.

The service level schedule published on our homepage — the targets, how each one is measured, and the credit that follows a breach — forms part of these terms in the version current on the date of the booking concerned.

If we reduce a published service level, § 20(c) applies: the change binds you only from the date of the notice, never retroactively.

• Give accurate pickup details and a contact number that will be answered on the day.
• Ensure passengers you book for know that you have booked, and that the journey data in our privacy notice will be processed.
• Do not use the service or platform for anything unlawful, and do not carry anything unlawful in the vehicle.
• Do not attempt to identify, solicit or contract directly with an operator or chauffeur introduced by us in order to avoid these terms, for 12 months after the last journey they performed for you.
• Do not scrape the platform, resell access to the API, or use it to build a competing dispatch product.
• Pay on time under § 11.

Passengers must wear seatbelts, must not smoke or vape in the vehicle, and must not interfere with the safe operation of the vehicle. A chauffeur may end a journey where they reasonably believe there is a risk to safety, where the law requires it, or in the face of abuse, threats or harassment. In that case the fare stands.

Cleaning or repair genuinely required as a result of a passenger's conduct is charged at documented cost, with photographs. We do not charge a flat penalty.

Chauffeurs are entitled to the same courtesy we require of them. Abuse or harassment of a chauffeur is a material breach of these terms and we will suspend an account for it.

Lost property found in a vehicle is logged, held securely for 30 days and returned to you at cost. We do not open sealed items and we do not read documents.

Discretion is the product. This clause is the one we would least like to be caught breaking.

Accounts are invoiced monthly in arrears on a single statement, broken down by cost centre where you use them. Card payment per journey is available instead. All amounts are exclusive of VAT, which is added at the applicable rate.

Invoices are payable within 30 days. Late amounts carry statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Before we suspend an account for non-payment we will give 14 days' written notice and speak to a human being at your organisation first.

Query any line on an invoice within 60 days and we will hold that line while we look at it — the rest of the invoice remains payable. You may not set off amounts against an invoice without our written agreement, except where we have accepted the query.

Each party complies with applicable data protection law. Our privacy and data handling notice is incorporated into these terms and describes what we do with personal data and what we will never do with it.

We own the platform, its software, designs and documentation. You get a non-exclusive, non-transferable right to use it for the term of your account, for your own business.

You own your data, your content and your brand. Nothing you send us becomes ours. Feedback you volunteer, we may use to improve the service, without obligation and without any claim over your business.

This clause applies where we build and operate technology for a chauffeur company under our operator programme. It is written to match exactly what we say on the operator page.

• No fee. No monthly charge, no setup cost, no per-seat pricing.
• No commission on your own bookings, at any volume, at any time.
• Your brand on the apps and site we build, not ours.
• Your clients remain your clients. We will not market to them, and we will not approach them for our own corporate business.
• Your data is yours. Export it in a machine-readable format at any time, free, including after you leave.
• No lock-in and no notice period. Leave whenever, keep the export.
• No exclusivity. You may run any other software, platform or aggregator alongside us.

What we do not promise: volume. Corporate demand may flow to you through us and it may not. Nothing in the programme is a guarantee of bookings, revenue or referral, and you should not enter it expecting one.

Where we introduce corporate work to you, journeys are performed under a separate written operator agreement covering rates, insurance, licensing, chauffeur standards and the confidentiality obligations in § 10, which you must pass down to every chauffeur.

We may withdraw the programme for new operators at any time. For an operator already in it, we will continue to run what we built for at least 12 months from any notice, and give you a full export before anything is switched off.

We warrant that we will provide the service with reasonable skill and care, in accordance with the standards in § 04 and the service levels in § 07, and in compliance with applicable law including anti-bribery and modern slavery legislation.

We do not warrant that the platform will be uninterrupted or error-free beyond the availability target in § 07, that traffic, weather or third-party flight data will be accurate, or that a journey will meet a purpose we were not told about. Estimated arrival times are estimates; the booked pickup time is the commitment.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. The rest of this clause is subject to that.

We maintain private hire insurance appropriate to every journey we despatch, together with public liability and professional indemnity cover, and will provide certificates on request.

You indemnify us against claims arising from your unlawful use of the service, from content or data you supply that infringes a third party's rights, and from a passenger's conduct in breach of § 09. We indemnify you against claims that the platform infringes a third party's intellectual property rights.

You may close your account at any time, with no notice period and no exit fee. Journeys already booked are honoured or cancelled under § 06, as you prefer.

We may suspend an account immediately for non-payment after the notice in § 11, for a safety risk, for unlawful use, or for abuse of a chauffeur. We may terminate for a material breach not remedied within 14 days of written notice. Either party may terminate for convenience on 30 days' written notice.

On termination: accrued fees fall due, unused credits are paid out rather than forfeited, and your data export under § 12(e) remains available for 90 days. Clauses § 10, § 12, § 13, § 16, § 17 and § 21 survive.

Neither party is in breach for a failure caused by an event genuinely beyond its reasonable control — severe weather, civil emergency, industrial action, road or airspace closure, or failure of national infrastructure. We will tell you as soon as we know, and we will attempt an alternative.

Ordinary traffic, ordinary staffing, a supplier we chose and a failure of our own systems are not such events. We do not use this clause to escape § 07.

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Before issuing proceedings, each party will escalate to a senior person on each side and give it 14 days.

Questions about these terms: legal@blackfleet.dev. Questions about your data: privacy@blackfleet.dev. Anything else: hello@blackfleet.dev.